Refund Policy

At LedBrighto.com, customer satisfaction is our priority, and we strive to ensure a seamless shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below:

Eligibility for Refunds

To be eligible for a refund, your item must meet the following conditions:

  • The product must be unused, in its original packaging, and in the same condition as when you received it.
  • The return request must be made within 7 days of receiving your order.
  • Certain types of items, such as custom or personalized products, may not be eligible for refunds unless they are defective or damaged upon arrival.

Process for Returning Items

  1. To initiate a return, please contact our customer support team at [email protected] with your order number and reason for the return.
  2. Once your return is approved, you will receive detailed instructions on how to return the item to us.
  3. The customer is responsible for the shipping costs of the return unless the product is damaged or defective.
  4. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Processing

  • Once your returned item is received and inspected, we will notify you via email about the approval or rejection of your refund.
  • If approved, the refund will be processed within 7-10 business days through the original method of payment.
  • Shipping costs are non-refundable, and the original shipping fee will be deducted from the refund amount unless the return is due to a defect or error on our part.

Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Products purchased on sale or clearance
  • Custom or personalized items

For any further questions or assistance, feel free to contact our support team at [email protected].

Thank you for shopping with LedBrighto.com!